If not, we are so sorry that the paid version also can't recover them. If the free version can scan your wanted data, it can help you recover them. So we design the free version to let our users scan and preview the lost data before buying our software. But could you please kindly give us a chance to explain this issue? Due to the complexity and uncertainty of recovering data, we are so sorry that we can't 100% guarantee that our software can recover all your wanted data. We sincerely apologize that our software and customer service made you disappointed. Best regards, Your iMobie Teamĭear Amoy, Thanks for your review but we are so sorry for the inconvenience. Thanks for your kind understanding in advance. In case you should have any doubts or still find any settled charges on your card still, please provide the proof of payment, so we can investigate this again. Please check your credit card statement to confirm that no charge has been made. In case of a reservation, the amount might appear temporarily on your credit card, but when no settlement is made, it will disappear. When you placed the order and submitted your credit card to the authorization process, the charge was reserved but not settled, and due to the refund, no settlement has happened in the first place. If so, you have actually never been charged, therefore no refund was processed. But we are wondering whether we issued the refund at the same day you purchased our software. But could you please kindly give us a chance to explain this issue? Once we issue the refund, you will receive it within 3-5 business days. Best regards, Your iMobie Teamĭear Jonathan, Thanks for your review but we are sorry for the inconvenience. Considering this issue, would you please kindly contact our Support Team again to get the activation codes? We believe that they can solve this issue soon. So that it will be more convenient for us to deal with the requests from our users. Meanwhile, we recently have updated our email system. We are sorry that it has taken longer than usual to respond to your concern. And we have been experiencing an unusually high number of requests. However, sometimes the arrival of this registration e-mail could be delayed because of Internet issue, email spam settings and email typo, etc. But could you please kindly give us a chance to explain this issue? Generally, once an order has been placed successfully, the purchased platform will automatically send an email with the activation code & download link within minutes. We sincerely apologize that our service made you disappointed. Best regards, Your iMobie Teamĭear Vallery, Thanks for your review but we are sorry for the inconvenience. Considering this issue, would you please kindly contact our Support Team to get the refund? We always honor our Refund Policy. And thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can remove the screen lock without losing data in the future. At the same time, our Dev team is still working on the research and development of DroidKit. We are sorry for the inconvenience but thank you for your understanding. If you have a backup, there is a chance to recover data from the backup. But could you please kindly give us a chance to explain this issue? Unlocking the screen lock password will erase data on your device because of Android principles. We sincerely apologize that our software brought a bad experience to you. Dear Adam, Thanks for your review but we are sorry for the inconvenience.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |